For the open-records officer

If Open Desk is down

This is operating guidance, not legal advice. Keep it with your own procedures. The clock does not stop because the website is down.

A Right-to-Know request is due five business days after the open-records officer received it, whether or not Open Desk is working.
Keep the request. Write down the date and time it arrived and who received it. Save the original email, letter, or note.
Count the five business days yourself, skipping weekends and the days your office is closed. When you are unsure, use the earlier date.
If you need more time and a reason in § 902 applies, send the written notice before the fifth business day. Name the reason, the date a response is expected, and an estimate of fees.
When Open Desk is back, enter the request with the date and time it actually arrived. Do not enter today's date if that is not when it arrived.
Do not tell the requester to wait for Open Desk. Respond on your own letterhead if you must.